Shipping policy
Last updated: February 14, 2022
At Valley Cycle Shop, we are committed to providing clear, reliable, and transparent shipping information. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, carriers, and related procedures.
Shipping Area
We currently ship to eligible addresses within the United States.
Certain locations, including PO Boxes, military addresses, U.S. territories, or other restricted destinations, may have limited delivery options depending on UPS service availability.
Order Processing Time
Orders are normally processed within 1 to 2 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed after our daily order processing cut-off, on weekends, or on public holidays begin processing on the next applicable business day.
Processing time is separate from shipping transit time.
Shipping Transit Time
After an order has been processed and handed to the carrier, standard delivery normally takes approximately:
6 to 7 business days
Transit times are estimates and may occasionally be affected by carrier delays, weather conditions, holidays, incorrect delivery information, regional disruptions, or other circumstances outside our reasonable control.
Estimated Total Delivery Time
The estimated total delivery time is normally:
Handling time: 1 to 2 business days
Transit time: 6 to 7 business days
Estimated total: approximately 7 to 9 business days
Delivery estimates begin after an order has been successfully placed and payment has been confirmed.
Shipping Cost
We provide free standard shipping on eligible orders.
There is no standard shipping charge added to qualifying orders at checkout.
If an alternative delivery service becomes available for a particular order, any applicable charge will be clearly displayed before the customer completes the purchase.
Shipping Carrier
Our standard shipping carrier is:
UPS
The exact UPS service used may depend on the destination, package size, product type, and other fulfillment requirements.
Order Tracking
When tracking is available, customers will receive tracking information after the order has been prepared for shipment.
Tracking information may take some time to become active after the carrier receives the shipment.
Customers should use the tracking information provided in their shipping confirmation to follow the delivery status.
Multiple Packages
Orders containing several products may occasionally be shipped in more than one package.
When an order is divided into multiple shipments, packages may arrive on different dates.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please review your:
- Name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
before submitting the order.
If you notice an address error after placing an order, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.
Delivery Attempts
UPS may make delivery attempts according to its normal delivery procedures.
Customers are responsible for monitoring tracking information and following any carrier instructions regarding delivery.
Delayed Shipments
Occasional delays may occur because of weather, carrier disruptions, holidays, high shipping volumes, or other circumstances outside our control.
If your package appears significantly delayed, please contact us so we can review the shipment information available to us.
Lost Packages
If tracking indicates that a package may have been lost in transit, contact us at:
We will review the shipment and, where appropriate, work with the carrier to investigate.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend:
- Checking around the delivery location.
- Checking with household members or neighbors.
- Reviewing any delivery photograph or notice provided by UPS.
- Allowing a short period in case the carrier marked the package delivered shortly before final delivery.
- Contacting us if the package still cannot be located.
Damaged Packages
If an order arrives damaged, please contact us promptly and include:
- Your order number
- A description of the issue
- Photographs of the damaged product
- Photographs of the shipping packaging where applicable
We will review the information and provide the appropriate next steps.
Contact Information
For questions about shipping or delivery:
Valley Cycle Shop
139 NY-59
Spring Valley, NY 10977
United States
Email: contact@valleycycleshop.com
Phone: +1 845-356-3179