FAQ
Last updated: February 14, 2022
How much is shipping?
Eligible standard shipping is free.
Which carrier do you use?
Our standard carrier is UPS.
How long does processing take?
Orders normally require 1 to 2 business days for handling.
How long does shipping take?
UPS transit normally takes approximately 6 to 7 business days after dispatch.
What is the total estimated delivery time?
Approximately 7 to 9 business days, including handling and transit.
Do you provide tracking?
Where tracking is available, tracking information is provided after shipment.
What is your return period?
Eligible products may be returned within 90 days of delivery.
Are returns free?
Yes. Eligible returns are free.
Do you provide a return label?
A return shipping label is included with the shipment where applicable.
If it is missing, contact customer support.
How long does a refund take?
Approved refunds are normally processed within 7 business days after the return has been received and approved.
The bank may require additional posting time.
Can I cancel an order?
Contact us as soon as possible.
Orders can generally only be canceled before shipment.
How do I contact Valley Cycle Shop?
Email: contact@valleycycleshop.com
Phone: +1 845-356-3179