Privacy policy

Last updated: February 14, 2022

Valley Cycle Shop respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Information We Collect

We may collect information including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order details
  • Transaction information
  • Payment-related information
  • Customer service communications
  • IP address
  • Browser and device information
  • Website activity
  • Cookie and analytics information

Payment information may be processed by third-party payment processors and ecommerce service providers. We do not necessarily store complete payment card information ourselves.

How We Use Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide tracking information
  • Handle returns and refunds
  • Provide customer support
  • Communicate about orders
  • Prevent fraud and unauthorized activity
  • Maintain website security
  • Improve our website and services
  • Maintain business records
  • Comply with applicable legal obligations

Sharing of Information

We may share information with service providers when reasonably necessary to operate our business.

These providers may include:

  • Ecommerce platforms
  • Payment processors
  • Shipping carriers
  • Hosting providers
  • Analytics providers
  • Fraud prevention services
  • Customer support providers
  • Technology service providers

We may also disclose information when required by law, court order, legal process, or to protect the rights and safety of Valley Cycle Shop, our customers, or others.

Shipping Providers

Order and delivery information may be shared with shipping providers, including UPS, when necessary to process and deliver an order.

Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember customer preferences
  • Maintain shopping cart functionality
  • Improve website performance
  • Understand website usage
  • Support analytics and security

Browser settings may allow customers to limit or disable cookies. Certain website functions may not work properly if cookies are disabled.

Data Retention

We retain information for as long as reasonably necessary for order processing, customer service, fraud prevention, recordkeeping, legal compliance, and legitimate business purposes.

Data Security

We use reasonable administrative and technical safeguards designed to protect personal information.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Children

Our website is intended for general retail customers and is not designed to knowingly collect personal information from children in violation of applicable law.

Your Choices

Customers may contact us regarding personal information, account information, or marketing communications.

Some information may need to be retained where required for legal, financial, fraud prevention, or business recordkeeping purposes.

Policy Updates

We may update this Privacy Policy from time to time.

The updated version will be published on our website with the applicable revision date.

Contact

Valley Cycle Shop
139 NY-59
Spring Valley, NY 10977
United States

Email: contact@valleycycleshop.com
Phone: +1 845-356-3179