Last updated: February 14, 2022

At Valley Cycle Shop, we want customers to have a clear and straightforward return experience. This policy explains our return eligibility requirements, return period, return shipping, and refund process.

90-Day Return Period

Eligible products may be returned within 90 days of delivery.

The return period begins on the date the order is confirmed as delivered.

Return requests submitted after the 90-day return period may not be eligible for return.

Free Returns

Eligible returns are free of charge.

Valley Cycle Shop covers the standard return shipping cost for approved returns made in accordance with this policy.

Return Label

A return shipping label is included with the shipment where applicable.

Customers may use the provided return label when returning an eligible item.

If the return label is missing, damaged, or cannot be used, contact us at:

contact@valleycycleshop.com

We will provide return instructions or, where applicable, a replacement return label.

Return Eligibility

To qualify for a standard return, the product should generally be:

• Returned within 90 days of delivery
• In the same general condition in which it was received
• Returned with its original components and accessories
• Returned with manuals or documentation supplied with the product, where applicable
• Packaged appropriately to prevent damage during return shipping

Reasonable inspection of a product after delivery does not automatically prevent a return.

Products showing damage caused by misuse, abuse, unauthorized modification, improper installation, or circumstances unrelated to the original shipment may not qualify for a full refund.

Starting a Return

To begin a return, contact:

contact@valleycycleshop.com

Please include:

• Your full name
• Order number
• Product being returned
• Reason for the return

Our customer support team may provide additional return instructions when necessary.

Return Shipping

Use the supplied return label and securely package the merchandise before handing the package to the carrier.

We recommend retaining your return shipping receipt or tracking information until your refund has been completed.

Incorrect or Damaged Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

Please provide photographs when appropriate so that we can review the issue efficiently.

Approved claims may qualify for a replacement, return, or refund depending on the circumstances.

Refund Processing

After the returned product is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are processed back to the original payment method.

Refund Time

Approved refunds are normally processed within 7 business days after the returned merchandise has been received and approved.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to display the funds in your account.

The time required by a financial institution is outside our control.

Original Shipping Charges

Because eligible standard orders receive free shipping, there is normally no original standard shipping charge to refund.

Any optional expedited or upgraded shipping charges, where applicable, may be non-refundable unless required by law or the return results from our error.

Exchanges

If you would like a different product, size, or model, contact our customer support team.

Depending on availability, we may provide exchange instructions or ask you to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before shipment, but cancellation cannot be guaranteed once fulfillment or shipping has begun.

If an order has already shipped, the customer may use the standard return process after delivery.

Refunds for Canceled Orders

If a cancellation is successfully completed before shipment, any applicable refund will be returned to the original payment method.

Financial institutions may require additional processing time before the funds appear in the customer's account.

Non-Returnable Items

Certain items may be non-returnable where required for health, safety, hygiene, customization, or legal reasons.

Any product-specific return restriction will be clearly disclosed on the applicable product page before purchase whenever relevant.

We do not apply undisclosed return restrictions after purchase.

Return Address

Do not send a return to a different address unless instructed by our customer support team.

For assistance:

Valley Cycle Shop
139 NY-59
Spring Valley, NY 10977
United States

Email: contact@valleycycleshop.com
Phone: +1 845-356-3179

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Store Contact Information

Valley Cycle Shop
139 NY-59
Spring Valley, NY 10977
United States

Email: contact@valleycycleshop.com
Phone: +1 845-356-3179

Store Hours