Damaged, Defective and Incorrect Item Policy
Last updated: February 14, 2022
If you receive a damaged, defective, or incorrect item, please contact Valley Cycle Shop promptly.
Email:
Provide:
- Order number
- Name
- Description of the issue
- Photographs where applicable
After review, we may offer an appropriate:
- Replacement
- Return
- Refund
- Other reasonable resolution
Eligible return shipping costs are covered by Valley Cycle Shop.